1) My serial and/or reg code isn't accepted. When I install Cakewalk on Windows Vista, why do I get the error, "Not Logged in as Administrator"?

2) Not all of my programs are showing up in the Program Browser. My expansion packs are no available.

3) I get the error message “Program Not Properly Installed”.

Dimension Pro - Frequently Asked Questions

4) I'm seeing the error message "Error Decompressing Program Data" when opening programs from Dimension Pro.

5) I’m experiencing "stuck notes" (note off messages don't seem to be working) with Dimension Pro inside of Cubase or Cubase LE.

6) I can’t see Dimension Pro in Digital Performer.

7) I get the error “Multi Sample Path Not Found” when loading my programs. Or I want to move my samples to a different drive.

8) I can't launch Dimension Pro on its own. There is no icon to launch it.

Rapture - Frequently Asked Questions

9) How do I use these synths in Multitimbral mode in Logic?

10) I can't see Rapture/Dimensoion Pro under Vista x64.

Pentagon - Frequently Asked Questions

11) Won't install properly.

12) Where can I download additional wavetable files?

13) Where can I download the manual?

1) [All Instruments] My serial and/or reg code isn't accepted. When I install Cakewalk on Windows Vista, why do I get the error, "Not Logged in as Administrator"?
There could be an issue with Vista's User Account Control. Right-click the Cakewalk shortcut you use and choose "Properties." Then click the "Advanced" button at the bottom of the window that opens. You'll be able to check "Run as Administrator" there. Click OK and from then on Cakewalk will run in admin mode when it's launched from that shortcut. You will then be able to enter your Serial and Registration Code.

Note: This is a property of the shortcut, not Cakewalk. If Cakewalk is launched by other means, like from the Start Menu, it will not run in admin mode. But, that same property can be set on that shortcut as well. Please click here for more information on Vista's User Account Control

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1. Download the patchAppData.exe file and save it to your desktop.
2. Make sure that your Windows user account has administrative priveleges.
3. On XP you can just double click the file to run it. On Vista, right click the file and choose "Run as Administrator".
4. Click OK in the dialog to run the program. The program will display a confirmation of any changes made to the registry.

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4) [Dimension Pro] I'm seeing the error message "Error Decompressing Program Data" when opening programs from Dimension Pro.
This error message appears when attempting to open a Program that was created with later version of Dimension Pro. First make sure that you have updated Dimension Pro to 1.2 via the following instructions: http://www.cakewalk.com/Support/kb/kb2005302.asp If you already have installed the Dimension Pro 1.2 update, please verify that all of your Dimension Pro.dll files have been replaced with the later versions. Perform a file search for Dimension Pro.dll. View the properties of all of the Dimension Pro.dll files. Remove any Dimension Pro.dll that reads to be version 1.1.0.79. Make sure that all of your Dimension Pro version numbers read 1.2.0.214 or later.

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1. Insert Dimension Pro (or Rapture) into an Instrument Track
2. Open Dimension Pro Options dialog
3. Enable 'Set Program As Multitimbral' and select OK

   

4. Open Logic's Environment window: Apple Command+8
5. Select Audio Environment
6. Scroll to find instrument track that contains Dimension Pro

   

7. From the New menu add Multi Instrument
8. Connect a virtual cable from the Multi Instrument to the Audio Instrument into which Dimension Pro is inserted

   

9. When 'Cable and Channel Port is set!' message appears, choose 'Remove'

   

10. In the Multi Instrument, click channels 1-4 to make them active
11. Rename Multi Instrument to Dimension Pro
12. Select Dimension Pro Instrument Track and set MIDI Ch to all
13. In the Arrange Window, click+hold Dimension Pro track
14. Navigate through menu Audio | Dimension Pro | 1 Grand Piano (note: Grand Piano represents Logic's default GM patch name and does not indicate a Dimension Pro sound program)

    

15. From the Track menu, choose 'Create With Next Instrument' Mac: Apple Command+Shift or Win: Ctrl+Shift+Enter
16. In Dimension Pro, select Elements 1-4 and load the desired Multisample (be sure to select all the elements that you intend to use)

     

10) [Rapture and Dimension Pro] I can't see Rapture/Dimensoion Pro under Vista x64.

If you are attempting to use the 64bit version of Rapture please make sure that you install the Rapture 1.1 update. You can download the update here: Rapture 1.1

If you are attempting to run Dimension Pro on x64, please read these 2 articles:

http://www.cakewalk.com/support/kb/kb20080922.asp

http://www.cakewalk.com/Support/kb/kb20081008.asp

If you are attempting to use the 32bit edition of Rapture under a 64 bit OS, unfortunately the Rapture 1.1 installer does not allow the option to install the 32bit binaries on a 64bit machine. This issue will be resolved with a future patch of Rapture. In the meantime you can try installing Rapture 1.0 (which installs a 32bit VST). This will allow you to run the Rapture 1.0 inside your 32bit hosts.

You can also modify your Rapture 1.1 installation to allow it to work with your 32bit hosts:

• Install Rapture 1.0 and the 1.1 update onto a 32 bit Windows system (I used Windows XP). Copy the Rapture.dll VSTi file onto a removable media.
• On the Vista 64 computer, install Rapture 1.0. Change the install location to C:\Program Files\Cakewalk\Rapture from the default location of C:\Program Files (x86)\Cakewalk\Rapture (the C:\Program Files (x86)\ directory is the default install location of 32 bit applications in Vista 64).
• Install the Rapture 1.1 update. The default install directory is C:\Program Files\Cakewalk\Rapture and can be left as it is so that it overwrites the 1.0 version.
• In your plugins folder, replace the Rapture.dll file with the Rapture.dll file you copied from your 32 bit computer. As an alternative, if you want to have both 64 bit and 32 bit Rapture available, you can rename the installed Rapture.dll to Rapture64.dll and copy over the 32 bit Rapture.dll from your removable media. You can then use the 64 bit Rapture in a 64 bit host like Sonar 64.
• Open the command prompt in 'Administrator mode' (by right-clicking the shortcut in the start menu and selecting 'Administrator mode') and type: regsvr32 C:\path to your vstplugins folder\Rapture.dll You should get a dialog box pop up to say that the procedure was successful.
• Type 'regedit' into the command prompt and find: 'HKEY_LOCAL_MACHINE\SOFTWARE\Cakewalk Music Software\Rapture'. Copy the contents of this folder (all the string values you see there) to: 'HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Cakewalk Music Software\Rapture'. Make sure both are identical.
• Rescan the VST plugins folder from within your host.

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11) [Pentagon] Won't install properly.

If you're still having problems or if the Pentagon doesn't appear as an option under DXi's, try these steps: 

1. To ensure that other programs are not interfering with the installation of Pentagon I, do the following. 
   
   
   • Click the Start button. 
   • Choose Run. 
   • Type msconfig in the Run box and click OK 
   • Choose Selective Startup 
   • Click the Create Backup button 
   • Un-check Load Startup Group Items 
   • Click OK and restart the computer 
     
     
2. Now reinstall Pentagon I. If you no longer have the Pentagon installer, we do allow additional downloads of the installer files. See your original email purchase confirmation for download instructions.
   

1. Download the four files (.exe, .r00, .r01 and .r02).   
2. Save them together in the same folder.   
3. Extract them by double-clicking the P1FullWavetables01.exe file.   
4. Make sure to extract the files to C:\Program Files\rgcAudio Software\Pentagon I DXi2\rgcAudio Pentagon I\Wavetables folder after you've installed Pentagon I. 
   

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Here are links to download the Pentagon I Users Manual: 

Microsoft Word format 
PDF Format

Download Pentagon Release Notes: